Terms and Conditions


Please read our terms and conditions carefully.

Your use of the Birmingham Trichology Centre web site (www.birminghamtrichologycentre.co.uk) and purchase of our products on it means that you agree to the following terms and conditions.


Shopping with Birmingham Trichology Centre

You can order from us in the following ways:

1. online via the website

2. by telephone

3. by cheque or postal order (made out in UK Pounds Sterling)made payable to 'MAISON WHITEHEAD': please post it with a copy of your order to the following address: Birmingham Trichology Centre 57 The Ridgeway Chasetown Burntwood Staffordshire WS7 4SP (please note that all cheque orders will not be dispatched until your cheque has cleared our bank - this can take 5-7 working days).

When you place an Order for a Product in any of the ways listed above you are agreeing to buy it for the price stated, subject to these Terms.

When you place an Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order.

If a Product is not available we will endeavour to let you know via further email. Birmingham Trichology Centre reserves the right to cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.

If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

All new Orders are deemed separate and each is treated individually.

We endeavour to ensure that all prices on birminghamtrichologycentre.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you have supplied us with. We will then give you the option of re-confirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the products will be refunded in full.



You must pay for your Order before it is delivered and you can do so by credit card, debit card, cheque or Postal Order.

If your delivery address is outside the UK and you order online you must pay by credit card. Credit Cards Orders may be processed online via Paypal using a credit or debit card.  In the UK, you may pay by cheque or Postal Order if you wish. Please make cheques payable to MAISON WHITEHEAD and remember to include a copy of the order, your contact details and delivery address.



We endeavour to keep birminghamtrichologycentre.co.uk as up to date as possible but cannot guarantee that a particular product will always be available. If we are unable to supply a product you will be refunded for it. All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you via email, where possible, and will either refund you for that item or provide you with further information regarding future availability.



Postage costs within the UK are a set additional amount per order, irrespective of the number of items in that order.  Orders are dispatched either via Royal Mail (1st / 2nd Class or Recorded Delivery).  We will make every effort to deliver your purchases, but please allow 3 to 5 working days for the goods to arrive.

Please order from birminghamtrichologycentre.co.uk with enough lead-time to prevent any loss or disappointment resulting from the delivery time as birmingham trichology centre cannot be responsible for such loss. This does not affect your Statutory Rights as the consumer.


Copyright and Trade Marks

All content of this site, including text, images, source codes, logos, icons and photos and all other material, is the property of birmingham trichology centre or its content providers and is protected by the United Kingdom and international copyright laws. The site is for personal use only and users may not exploit any part of the content in any way without the written permission of the copyright owner. All rights reserved.

Permission is granted to print and electronically copy portions of the birminghamtrichologycentre.co.uk site for the sole purpose of placing an order with birminghamtrichologycentre.co.uk or using this website as a shopping resource. Any other use of this website and its materials, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Birmingham Trichology Centre, is strictly prohibited. Birmingham Trichology Centre does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on birminghamtrichology.co.uk belong to their respective owners.


Privacy and Data Protection

Birminghamtrichologycentre.co.uk is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. When you place an Order, we may ask you for certain information and you may submit personal data to birminghamtrichologycentre.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your Order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse Orders on that basis d) open and run your membership e) provide a more tailor made shopping experience. By making an Order and submitting your data you agree to this use. We will never collect sensitive information about you without your explicit consent. At no time will any information gained about you be passed on to any third-party for marketing purposes.


Cancellation and Returns

We do accept goods back at Birmingham Trichology Centre, however only in the following circumstances:

  • We accept goods back, for any reason, preferably, unused. However the policy does NOT apply to the following goods, which are exempt from the right to cancel: Bespoke Hairpieces, Bespoke wigs, Repairs to foundations, wigs which have been cut and styled and/or additional hair added.
  • You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
  • If you cancel, you must return the goods to us at your own expense and within 72 hours. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.
  • If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.
  • This cancellation policy does not affect your legal rights, for example, if goods are faulty or misdescribed. If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products. Please contact info@birminghamtrichologycentre.co.uk to arrange this.
  • If you wish to return goods to Birmingham Trichology the returns address is: Birmingham Trichology Centre 57 The Ridgeway Chasetown Burntwood Staffordshire WS7 4SP



Birminghamtrichologycentre.co.uk has endeavoured to make the descriptions (including all images) of the products as accurate as possible. Because of the nature of the Internet, Birmingham Trichology Centre provides and maintains birminghamtrichologycentre.co.uk on an "as is", "as available" basis and makes no promise that use of birminghamtrichologycentre.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Birminghamtrichologycentre.co.uk will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, war or act of God.

These Terms do not affect your Statutory Rights as a consumer.

* the infringement by any person of any Intellectual Property rights of any third party caused by their use of Birmingham Trichology or any Product purchased through birminghamtrichologycentre.co.uk;

* any loss or damage resulting from your use of inability to use the birminghamtrichologycentre.co.uk website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;

* any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from our error;

* any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading birminghamtrichologycentre.co.uk, or from transmissions via emails or attachments received from birminghamtrichologycentre.co.uk;

* all representations, warranties, conditions and other terms which but for this notice would have effect.


Birminghamtrichologycentre.co.uk may change or withdraw any part of birminghamtrichologycentre.co.uk, or may refuse you access to the web site at any time if we consider it necessary. Birminghamtrichologycentre.co.uk may also terminate this Agreement and immediately remove, cancel or suspend access to and use of birminghamtrichologycentre.co.uk upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to birminghamtrichologycentre.co.uk's other rights. Birminghamtrichologycentre.co.uk acts as a principal on its own account and not as an agent for you or any other person. If birminghamtrichologycentre.co.uk does not enforce any provision of this agreement such will not be considered a continuing waiver. In the event that any part of these Terms is held to be unenforceable, such part will at Birmingham Trichology Centre's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and birminghamtrichologyvcentre.co.uk and may only be amended in writing. They apply to the exclusion of all other Terms or Conditions of contract proposed.

Use of birminghamtrichologycentre.co.uk and these Terms are subject to English Law and the jurisdiction of English Courts